QUESTIONS BEFORE YOU CHOOSE
Ask before
we make it.
Understand the photo, projection, material and delivery boundaries before approving a custom keepsake.
Does the editor guarantee a clear projection?+
No. It reports source-image dimensions and lets you inspect a circular crop. Focus, subject scale, lighting and the physical lens still affect the result. Start with the original file and one clear subject.
Is the wall projection preview the finished result?+
No. It is an illustrative composition view with reduced color and softer edges. It helps you position the crop; it does not guarantee lens sharpness, brightness, color or projection size.
What material is each piece?+
Material and finish details appear on a product only after that exact version is confirmed. A color such as silver-tone or gold-tone describes appearance, not the metal beneath it.
What happens to my photograph?+
Your crop stays on this device during preview. A secure order upload will explain its purpose and retention before any transfer. Read the photo privacy policy.
How long does a custom order take?+
Production and delivery estimates appear before an order can be placed. If no estimate is shown, the piece is not yet available. Read the shipping terms.
What if the image is wrong, the piece is damaged or the projection is unusable?+
Our custom-order terms explain how to report a problem and what help is available.
Can I change or cancel an order?+
Change and cancellation terms are shown before payment.
When is payment collected?+
Secure checkout shows the selected piece, price, delivery option and terms before payment is submitted.
Ready to see the choices?